At CoreAge Rx, we are committed to providing high-quality healthcare through safe, transparent, and affordable access to licensed medical providers and prescription medications. If you experience any issue with your order, please contact our Patient Care Team at +1 (888) 601-4976 or support@coreagerx.com so we can help resolve it quickly.
1. How Your Order Works — From Purchase to Delivery
CoreAge Rx offers one-time purchases only. There are no automatic recurring charges or subscriptions. When you place an order, here’s what to expect:
The Ideal Process
- Step 1 — You place your order and complete your medical intake form.
- Step 2 — A licensed provider reviews your information and determines eligibility.
- Step 3 — If approved, your prescription is sent to our licensed pharmacy for compounding and fulfillment.
- Step 4 — Your medication ships and typically arrives within 2–3 business days after shipment.
When everything goes smoothly, the entire process from approval to delivery usually takes approximately 5–7 business days.
What Can Cause Delays?
Your order can only move forward once all required steps are completed. Common reasons for delays include:
- Incomplete medical intake form — Missing health history, current medications, or other required fields.
- Missing or unreadable identity verification — A valid photo ID is required to verify your identity.
- Unresponsive to provider follow-up — If the provider needs additional information and you do not respond to emails or messages, your order cannot proceed.
- Missing required medical documents — Some treatments require lab results or records from your primary care provider. If these are not uploaded, the provider cannot complete their review.
- Incorrect shipping address or contact information — We cannot ship to an unverified or incomplete address.
Please check your email regularly (including spam/junk folders) after placing your order. Prompt responses help us get your medication to you as quickly as possible.
2. Treatment Plans & Refill Options
Your first order with CoreAge Rx is always a one-time purchase. Once you’ve been approved and received your medication, you can reorder through your patient portal at any time. When you’re ready to refill, you can choose from the following plans:
- 1-Month Plan — You receive a 1-month supply of medication in a single shipment. This is a great option if you’re new to treatment and want to try it out before committing to a longer plan.
- 3-Month Plan — You receive a 3-month supply in one shipment.
- 6-Month Plan — You receive a 3-month supply per shipment, shipped twice over 6 months (2 total shipments).
- 12-Month Plan — You receive a 3-month supply per shipment, shipped four times over 12 months (4 total shipments). This is our best per-month price.
The longer the plan you choose, the lower your per-month cost. If you’re not sure which plan is right for you, we recommend starting with the 1-month plan so you can experience the treatment before committing to a longer duration.
Early Cancellation of Multi-Month Plans
Multi-month plans are priced at a discounted rate because you are committing to the full duration. If you select a 6 or 12-month plan and cancel early, you will be charged the equivalent of the 3-month plan rate for any medication already shipped. For example, if you choose the 12-month plan for the discounted rate and then cancel after your first shipment, the discount no longer applies and you will be billed at the standard 3-month plan price for that shipment.
All refill purchases are also one-time transactions. You will not be automatically charged — you choose when and what to reorder through your portal.
3. Shipping & Delivery Information
- Shipping Method: Standard ground shipping via USPS, UPS, or FedEx.
- Shipping Cost: Free standard shipping on all prescription orders.
- Estimated Delivery: 2–3 business days after your prescription has been approved, compounded, and shipped by the pharmacy.
- Tracking: You will receive a tracking number via email once your order has shipped.
- Lost or Damaged Packages: If your package is lost or damaged during transit, we will work with the carrier to replace or reship your medication at no additional cost. Contact our Patient Care Team immediately.
Note: Total time from purchase to delivery depends on how quickly you complete all required steps (see Section 1 above). The 2–3 business day delivery estimate begins once the pharmacy ships your order.
4. Refund & Withdrawal Policy
Your Right to Withdraw & Receive a Refund
This is a one-time purchase. There are no recurring charges or subscriptions.
If you pay for a treatment and your provider determines that you are not eligible, we will process a full refund. Refunds for ineligibility are issued to your original payment method within 5–10 business days.
When You May Cancel for a Refund
You may cancel or modify your order at no cost by contacting our support team, but only if:
- Your prescription has NOT yet been approved by a provider, OR
- Your order has NOT yet been transmitted to the pharmacy for fulfillment.
When Sales Become Final (No Refund)
ALL SALES ARE FINAL once your prescription has been:
- Approved by a licensed provider, AND
- Transferred to our pharmacy for fulfillment.
After this point, prescriptions cannot be canceled, refunded, or returned for any reason. Federal and state pharmacy regulations prohibit returns or refunds for prescription medications once dispensed, as each prescription is custom-compounded and prescribed specifically for you.
Non-Refundable Fees
The provider consultation fee ($50–$100, depending on your order) is non-refundable, even if:
- You cancel before pharmacy fulfillment
- Your prescription is not approved
- You change your mind about treatment
30-Day Order Finalization
Any order that remains active more than 30 days from the original purchase date will be considered fulfilled as a professional medical service, regardless of shipment status. After this period, the consultation, provider review, and prescription preparation are deemed completed, and no refund will be issued. This ensures regulatory compliance and fair compensation for provider and pharmacy services already rendered.
How Refunds Are Provided
- Method: All approved refunds are returned to your original payment method (Visa, Mastercard, American Express, debit card, Klarna, Affirm, or any other method used at checkout).
- Timeline: Refunds are processed within 5–10 business days from the date the refund is approved.
- Klarna / Affirm Orders: If you paid via Klarna or Affirm, your refund will be applied to your account with that provider. Any outstanding payment plan will be adjusted accordingly.
5. Non-Prescription (Over-the-Counter) Products
Unopened, non-prescription items may be returned within 30 days of delivery for a full refund (minus shipping).
- Products must be sealed, unused, and in their original condition.
- Return shipping is the customer’s responsibility; COD shipments are not accepted.
- To initiate a return, contact support@coreagerx.com with your order number and reason for return.
6. Business Information
DSO Fine Shrimp LLC dba CoreAge Rx
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
Phone: +1 (888) 601-4976
Email: support@coreagerx.com
By proceeding with your purchase, you agree to our Terms of Service, Privacy Policy, and this Returns & Refund Policy. Please review these documents before completing your order.