At CoreAge Rx, we are committed to providing safe, transparent, and convenient access to licensed medical providers and prescription treatments.
If you experience an issue with your order, please contact our Patient Care Team at +1 307-405-1638 or support@coreagerx.com.
1. How Your Order Works
After placing an order, you may be required to complete certain steps before a provider can review and fulfill your treatment.
The typical process is:
- Step 1 — Place your order.
Select your treatment and complete checkout. - Step 2 — Complete your medical intake.
You must provide all information and documentation requested for your treatment. - Step 3 — Provider review.
A licensed medical provider reviews your information and determines whether treatment is medically appropriate. - Step 4 — Pharmacy fulfillment.
If approved, your prescription is transmitted to a licensed pharmacy for compounding and fulfillment. - Step 5 — Shipment.
Once your medication ships, you will receive tracking information by email.
When all required information is submitted promptly, orders are typically completed within approximately 5–7 business days, although processing times may vary.
Information We May Require
Your order cannot proceed until all required information has been received. Depending on your treatment, this may include:
- Completed medical intake forms
- Health history
- Current medications
- Valid photo identification
- Patient photographs
- Lab results
- Medical records
- Primary care provider documentation
- Responses to provider questions
- Correct shipping or contact information
- Any other information reasonably required for medical review or prescription fulfillment
Please monitor your email, text messages, patient portal, and spam/junk folders after placing an order.
Failure to provide requested information may delay or prevent your order from being completed.
2. One-Time Purchases, Subscriptions & Automatic Renewals
CoreAge Rx may offer both one-time purchases and subscription plans with automatic renewals, depending on the treatment or plan you select.
If you enroll in a subscription, the applicable price, billing frequency, renewal terms, and other material subscription terms will be presented to you at the time of purchase.
By enrolling in an automatically renewing plan, you authorize CoreAge Rx to charge your selected payment method at each applicable renewal until you cancel the subscription.
Canceling a Subscription
You may cancel your subscription at any time to prevent future renewal charges by using the available cancellation option in your patient account or by contacting our Patient Care Team.
Canceling a subscription:
- Stops future automatic renewals.
- Does not automatically cancel or refund an order that has already been processed.
- Does not provide a refund for medication already approved, submitted for pharmacy fulfillment, compounded, dispensed, or shipped.
- Does not provide a refund for an order that has otherwise become non-refundable under this policy.
To avoid your next renewal charge, your cancellation request must be received before the applicable renewal is processed.
3. Shipping & Delivery
- Shipping Method: Standard shipping through USPS, UPS, FedEx, or another designated carrier.
- Shipping Cost: Standard shipping is included on prescription medication orders unless otherwise disclosed at checkout.
- Estimated Delivery: Medication typically arrives within approximately 2–3 business days after the pharmacy ships the order.
The total time between purchase and delivery may be longer because medical review, documentation, prescription approval, and pharmacy compounding must occur before shipment.
Tracking
Tracking information will be provided once available from the pharmacy or shipping carrier.
Lost or Damaged Packages
If your medication is lost or damaged during transit, contact our Patient Care Team promptly.
After reviewing the circumstances, CoreAge Rx will work with the pharmacy and/or carrier to arrange an appropriate replacement or reshipment when applicable.
4. Refund & Cancellation Policy
Before Provider Approval and Pharmacy Fulfillment
You may request to cancel an order if:
- Your prescription has not yet been approved by a licensed provider; and
- Your prescription/order has not yet been transmitted to the pharmacy for fulfillment; and
- The order has not otherwise become non-refundable under the 30-Day Patient Documentation Policy below.
Any applicable non-refundable provider consultation fee will be deducted from the refund.
If You Are Not Medically Eligible
If a licensed provider determines that you are not medically eligible for the treatment you purchased, the refundable treatment or medication portion of your payment will be returned to your original payment method.
Any applicable provider consultation fee of $50–$100 is non-refundable, because the medical consultation and eligibility review have already been performed.
When Prescription Orders Become Final
ALL PRESCRIPTION SALES ARE FINAL once your prescription has been:
- Approved by a licensed medical provider; and
- Transmitted to the pharmacy for fulfillment.
Once this occurs, the order cannot be canceled, returned, or refunded.
This applies even if:
- The medication has not yet shipped.
- You change your mind about treatment.
- You no longer wish to take the medication.
- You purchase treatment elsewhere.
- You request cancellation after pharmacy fulfillment has begun.
Prescription medications are prepared and dispensed for an individual patient and cannot generally be returned to pharmacy inventory after dispensing.
5. 30-Day Refund Cutoff
All orders become final and non-refundable 30 calendar days after the original purchase date.
Once 30 calendar days have passed from the date of purchase, no refund will be issued for any reason, regardless of whether the medication has shipped or the order has been completed, except where otherwise required by applicable law.
This includes orders delayed or unable to proceed because required patient information has not been provided, including:
- Medical intake forms
- Valid photo identification
- Patient photographs
- Lab results
- Medical records
- Primary care provider documentation
- Health history or medication information
- Responses to provider questions
- Address or identity verification
- Any other information or documentation required to review, prescribe, or fulfill treatment
Patients are responsible for completing all requested steps and providing all required information within 30 calendar days of purchase.
Failure to complete these requirements within the 30-day period does not extend the refund window.
After 30 calendar days, the order remains non-refundable even if:
- The prescription has not yet been approved.
- The prescription has not yet been sent to the pharmacy.
- The medication has not been compounded.
- The medication has not been shipped.
- Additional information or documentation is still required from the patient.
- The patient no longer wishes to continue treatment.
Requests to cancel or receive a refund must therefore be submitted and eligible for refund within 30 calendar days of the original purchase date.
This 30-day cutoff applies to the individual order or renewal charge being refunded and does not prevent a patient from canceling a subscription to stop future renewal charges.
6. Non-Refundable Provider Consultation Fees
Provider consultation fees are non-refundable once the consultation or medical review process has begun.
Depending on the treatment purchased, the consultation fee may range from $50–$100.
The consultation fee may remain non-refundable even if:
- You cancel before pharmacy fulfillment.
- The provider determines that treatment is not medically appropriate.
- You change your mind.
- You fail to submit required documents or information.
- Your order becomes non-refundable under the 30-Day Patient Documentation Policy.
7. Refund Processing
When a refund is approved:
- Refund Method: Refunds are issued to the original payment method used for the purchase.
- This may include Visa, Mastercard, American Express, debit card, Klarna, Affirm, or another payment method offered at checkout.
- Processing Time: Approved refunds are generally processed within 5–10 business days.
Your financial institution may require additional time before the refund appears in your account.
Klarna / Affirm
If you used Klarna, Affirm, or another financing provider, any approved refund will be submitted through that provider. The provider will determine how the refund affects any remaining installment payments or account balance.
8. Non-Prescription Products
Unopened, non-prescription products may be returned within 30 days of delivery, unless otherwise stated at the time of purchase.
Products must be:
- Unopened
- Unused
- Sealed
- In their original condition
Return shipping is the customer’s responsibility unless the product was damaged, defective, or shipped incorrectly.
COD returns are not accepted.
To request a return, contact support@coreagerx.com and include your order number.
9. Contact Information
DSO Fine Shrimp LLC dba CoreAge Rx
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
Phone: +1 307-405-1638
Email: support@coreagerx.com
By completing a purchase, you acknowledge and agree to the applicable Terms of Service, Privacy Policy, subscription terms, and this Refund, Return, Subscription & Shipping Policy.